![]() Otherwise, Apple tends to install the most current version of the operating system available for your device. When you drop off your device at the Genius Bar ask to have your device’s operating system version added to the work order and instruct Apple to reinstall that same version of the operating system if they need to reinstall it. Locate Software Version to see the version of iOS or iPad OS installed on your device. On an iPhone or iPad, tap on Settings, tap on General, tap on About. A window will appear which prominently lists the version of the Mac operating system (macOS) installed on your Mac. On a Mac, click on the Apple menu and select About This Mac. ![]() Note which version of the operating system is installed on your device Here’s some additional details about each of these items. Be prepared to be without your device for a few days and, in rare situations, up to a couple of weeks.Know your administrative user account password.Check your backup systems so you know, with certainty, that your device is backed up.Make a note of which version of the operating system is installed on your device.Are you planning on taking your Mac, iPhone or iPad to a Genius Bar appointment? Here are some items to keep in mind as you prepare for your appointment.
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